Shipping policy

Who we ship to

LUXE Protection Films supplies professional installers, dealers and distributors. Samples, the Color Series Deck and installation supplies are available to anyone.

Order processing

Orders are picked, packed and released within 1–2 business days.

How shipping is calculated

Shipping is calculated at checkout on your dealer account. Rates are set against your account and shown in full, with the service options available to your address, before you pay.

Full rolls — United States

Full rolls (60 in × 50 ft) ship by ground at a flat rate set by the number of boxes in the order. Each roll box weighs roughly 21 lb, so the rate is predictable across the country and does not vary by distance.

Transit time is 3–5 business days within the continental United States once the order ships. UPS is our preferred U.S. carrier.

Full rolls cannot be delivered to a P.O. Box — the carton is 60 inches long and needs a street address with someone available to receive it.

Accessories and tools

Accessories and tools ship on separate rates from full rolls. Standard and priority options are offered at checkout, along with live UPS rates calculated from weight and destination.

Canada and international

Shipping to Canada and to all other countries is calculated live at checkout against DHL Express, FedEx and DHL eCommerce rates. International orders generally take 5–10 business days depending on the service selected.

Damaged in transit

If a shipment arrives with visible damage, note it on the delivery receipt before signing, then report it within 5 business days with photographs. Approved claims are replaced at no charge and no return shipment is required.

Returns

See our Returns & Refunds Policy.