LUXE Protection Films is a wholesale (B2B) supplier. We ship to authorized dealers, installers and distributors, not to the general public. Orders placed through www.luxeppfilms.com ship from our facility in Fremont, California.
Shipping is calculated at checkout on your dealer account. Rates are set against your account and shown in full, with the service options available to your address, before you pay.
United States — full rolls
Full rolls (60 in × 50 ft) ship by ground at a flat rate set by the number of boxes in the order. Each roll travels in its own box at roughly 21 lb, so the rate is predictable across the country and does not vary by distance. Every shipment includes a tracking number.
Transit time: 3–5 business days within the continental United States once the order ships. UPS is our preferred U.S. carrier. For multi-roll orders to Alaska, Hawaii or a U.S. territory, contact us first so we can confirm service and transit time.
Orders larger than ten roll boxes are quoted as freight — contact us before ordering and we will price it for your destination.
United States — accessories, tools and everything else
Installation tools, LUXE GLIDE InstaGel, color decks, Windshield Guard, interior and headlamp film, and sample product ship on separate rates from full rolls. Standard and priority options are offered at checkout, along with live UPS rates calculated from weight and destination.
Full rolls cannot be delivered to a P.O. Box — the carton is 60 inches long and needs a street address with someone available to receive it. For APO/FPO or P.O. Box delivery of accessories and consumables, contact us before ordering so we can confirm a workable service.
Canada and international
Shipping to Canada and to all other countries is calculated live at checkout against DHL Express, FedEx and DHL eCommerce rates for your destination and order weight. You will see the exact cost and the available services before you pay. International orders generally take 5–10 business days depending on the service selected.
Duties, import taxes and customs charges are assessed by the destination country. They are not included in the rate shown at checkout and remain the responsibility of the receiving dealer.
Order processing
Orders are picked, packed and released within 1–2 business days. Roll orders are boxed and labeled to order. You will receive a confirmation email with your invoice and tracking number once the order ships, and we will contact you if anything delays it.
Damage, shortages and returns
Inspect every shipment at delivery. Where damage is visible, note it on the delivery receipt before signing, then report it within 5 business days with photographs of the carton as received, the shipping label, the packing slip and the damaged product. Full detail — RMA requirements, restocking, refund timing and what is not returnable — is in the LUXE Returns & Refunds Policy. To open a claim, use the LUXE Return Claim Form.
Questions
Shipping and order enquiries
info@luxeprotectionfilms.com
(510) 366-7351
LUXE Protection Films
33775 Beacon Ave
Fremont, CA 94538
United States
Shipping rates are set on your dealer account and are subject to change. The rate that applies to your order is always the one shown at checkout.